|
|
If you are having trouble installing, configuring, or using DACS, your first step should be to make sure that you are using the most recent release of DACS. We are pleased to offer basic consultation and assistance with DACS at no charge. There is normally no charge for dealing with bugs and deficiencies in the open source release.
Professional technical support packages are available to help you to deploy, configure, evaluate, customize, and administer DACS. All technical support is provided by members of the DACS development team, the people who know DACS best. A wide range of professional services are also available.
Like many other open source licensed products, technical support subscriptions, together with revenue from consultation and customization projects, fund DACS development work. DACS cannot continue to exist without financial support from its user community. If you are using DACS, please consider purchasing a technical support package.
We provide cost estimates for more complicated problems.
|
DSS and
Metalogic
offer a wide variety of professional services for
DACS and authentication
and authorization technologies.
Because DACS is open source software,
it is revenue from these kinds of services that makes it possible for us
to continue to maintain, develop, and improve DACS.
We have worked with many system administrators and developers to incorporate
DACS functionality into their software,
add their authentication methods to DACS,
and assist with testing and deployment.
|
|
|
If you need help or have a question about DACS, whether it can be used to solve a certain problem, or if you would like to suggest a new feature or improvement, we would like to hear from you!
We are especially interested in reports of bugs and security-related weaknesses. If something doesn't work as documented, or if the documentation is incorrect or incomplete, please let us know! We want DACS to be as good as we can possibly make it - we can do this better with your help - and we want DACS to be used.
All correspondence will be handled confidentially.
You may find an answer to your problem in the Tips area. The FAQ might also be helpful. Technical documentation for the latest release is available.
Please contact us directly with bug reports. We try to respond within one business day. If you submit a patch or code, it must state licensing terms that are compatible with the DACS open source license (such as a BSD-style license). If no licensing terms are specified, you implicitly agree to release it into the public domain. Any contribution incompatible with the DACS open source license will not be used.
| Three annual technical support packages are available: the basic Bronze Level Package the Silver Level Package, and the Gold Level Package. Prices start at CAD $8,000 (effective 1-Jan-2016). Courtesy of the relatively cheap Canadian Dollar, this is particularly affordable for out-of-country clients. All prices are exclusive of applicable taxes. |
| These packages provide: |
|
|
Please contact us for details or to order. For qualifying educational institutions and non-profit organizations, significant discounts are given for product support and professional services. Please inquire for details. |
|
Licensing terms different from those of the
open source license can be purchased from
DSS.
Commercial licensing, license maintenance, and technical support options for DACS are:
Because they are eligible for a discount on technical support, even those who only need open source licensing may benefit from a commercial license. Please contact us for details and current pricing. |
If you would like to be notified about new releases of DACS, security issues, and other important news, you may subscribe to our low-volume mailing list. You may unsubscribe at any time. (If you encounter problems with these links, you may use our email form.) You will be contacted by email to confirm your request. Your email address will not be used for any other purpose.